Category: Interface Design


SKP just got smarter

July 14th, 2009 — 3:07pm

So-called “Circuits in Plastic” (CIP) technology is making your nasty unrecyclable circuit board a thing of the past.  Professor David Thiel and MadhusudanRao Neeli at the faculty of engineering and information technology at Griffith University in Brisbane are set to shake up the computer and electronics industries by discovering a way to make circuits out of plastic.

cip

“The circuit board is a plastic sheet in which all components are placed in divots,” Thiel said. “The conductor is screen-printed into a thin cover sheet which is then thermally bonded to the circuit board.”

I for one am looking forward to this product being widely available in manufacture.  I figure once they get the manufacturing to a point where circuits of a reasonable size can be created, portable electronics will be the first to really benefit from this.  Just imagine not having to buy a new cell phone every time you dumpy our in the toilet, or digital watches which are truly water proof, or cameras that you can actually use underwater.  I think this type of technology has implications far beyond just simple circuit boards.  I can see it used to wire cars or other transportation where short circuits would be a thing of the past.

CIP aim to be more environmentally friendly than traditional circuits as they can be made from recycled plastic, don’t contain any hazardous substances, and since packaging is part of the base circuit board there is no need additional packaging material.

How cool will this be used in actually packaging with e-ink paper… The package could be more fun than the product it holds.

Comment » | Interface Design, Product Design, Strategy, Thinkings

The big Linux move.

April 6th, 2009 — 9:31am

Ubuntu 9.04 - on desktops, netbooks, servers and in the cloud

Well I’ve done it. I have moved to Linux. Well, almost. You see, I can’t use 3D Max or Illustrator on Linux and they are two of the programs I have to have on my system. Other than that, I am done with Windows for good this time. So what is the big deal with moving to Linux? Why doesn’t everyone move over? Well, this is where we seem to get into the standard objections. What if I have to send a file to someone? Isn’t it really hard to run Linux? Won’t my computer not work with everyone else’s? Will my camera/iPod/printer/ you name it work on Linux? Linux won’t run the newest programs or hardware.

Linux used to be hard to use, all those command line entries, sudo this, apt-get install that, but not any more. Linux has come as far forward as Vista has gone backwards. You don’t worry about viruses, applications that mess up your system, or updates that come too late to protect your computer. All these are Windows problems. I’m not going to give you a step by stem on how to install and use Linux, well maybe I will later, but not now. Suffice to say, there are loads of Linux distros or distributions to choose from which tend to scare people away. I suggest you go to Ubuntu, download the latest version and use Nero on your Windows computer to burn an ISO CD. Pop it into your hard drive and try Linux right off the disk. Yep, that’s right. Right off the CD you can try out Linux, see what it is like, how it is the same or different. If you don’t like it, just pop it out and stay with Windows.

Most of these excuses, and I call them excuses are false. Think about what you use your home computer for. Really? Be serious. Think about what you really use it for. Email. Surfing the web. The occasional word document… Ah, your taxes… Saving your pictures, music, video. All of these you can do on Linux as easily as you can on Windows. You can still send files to people. Granted, you do have to use the Save As option and usually select a windows format so your recipient can open the file. And by doing so, you can still open it on your Linux system just by clicking it. You see Linux doesn’t care if it is a Windows format. It just opens it. If you write a word document in Open Office Writer and save it as a Microsoft Word document, anyone you send it to who uses windows can open it and is none the wiser of your elite computer skills.

I’ll be honest though. It is different. It takes a bit of getting used to, the same as relearning how to judge the length of your car when you buy a new one and you are in a tight situation. But you do get used to it quickly. And, you get bragging rights. I have been using Open Office for a couple of years now and have been a user of Firefox Web browser and Thunderbird Mail for years on my Windows computer. Open source, or free programs are nothing new to me, but, Linux as a full time desktop is. I have used other operating systems on and off over the years way back before windows I used Dr.DOS and have occasionally put Linux on well out dated computers. This though is the first time I have had it on a new computer that was my main system. In the past, Linux on an old computer made it faster, gave me great performance gains on a toy system. This time on a newer computer it is really fast.

My brother in-law came to me the other day and asked me if I could help him reinstall Windows onto his year old Toshiba laptop that he uses for work. I offered to put Ubuntu Linux on it instead. It took about 2 hrs to install it, update it, connect to his wireless Internet, get connected to his windows network at home for file sharing and add the free programs so he could do everything he needs to do. All this was done in a very familiar Windows style environment with a few mouse clicks and a bit of text entry. I had to select things like his user name and password… tough stuff that. Great thing is that when he goes to the library, or coffee shop and uses their unsecured wireless network, he doesn’t have to worry about anyone hacking his computer, or getting viruses on line.

I have asked my brother in law to keep me up to date on how he enjoys the system and I will be posting updates as they come in. He is a great test subject as he would be considered a casual computer user. I will also be posting my own experiences with Linux as a desktop system and as a whole home automation server as I get it installed in our house. If you think you might be interested in trying it out, there is loads of get started information on the net that is easy to understand. Below I have put a few links to get you started.

http://en.wikipedia.org/wiki/Linux
http://www.ubuntu.com
https://help.ubuntu.com/community/GraphicalInstall

Comment » | Followthrough, Interface Design, Product Design, Thinkings

Ve-hic-le

February 14th, 2009 — 12:03pm

emptytableThe economy of design.

Strange I would start an article about cars by talking about the Interior Design Show, but it goes to a point. I had the opportunity to go to IDS last week, as I do every year, and this year was a sad one for design. It all started this winter at IIDEX the largest design show in Canada and the Formula 1 of showing off. This year was, to say the least, like watching a couple of teenagers race shopping carts down a ramp. The innovation was gone. It was like someone said, ‘Oh no the economy is crashing don’t look too flashy!’ This theme of low key sadly went from the Haute couture of design shows to the more provincial IDS show. Standard faire abounded at both. The usual suspects showed up, but only in person, with only the staples of their business on display knowing full well that tried and true will sell. What chance did the auto manufacturers have, hat in hand looking for money, to be able to glitz up their products with great displays at their most important Canadian show?

Import-ant knowledge

It was almost as if an ocean apart from the woes of their own crisis gave the imports leave to be somewhat flamboyant. I really think they just ‘get’ design and it’s ability to do more than just style something. Nissan, Honda, Mitsubishi, Toyota all had bright open airy booths with views to the future. There was no hint at recession, rather they used their misfortune of being in a business driven by the cost of oil as a mantra to show off the challenges they would champion through the superiority of innovation, creation and vision. Standing inside the Honda booth, or Nissan, you felt like there was a bright future ahead and you were already in it. You couldn’t help but be enveloped by the experience. From the shape of the walls, to the detail colours, from the materials and elevation texture, everything set off their products and made them stand out. More than that, as a whole experience package, you were left reaching for your wallet in order to be part of this wonderful future where the dismal goings on of real life couldn’t penetrate. Design touched everything and was consistent with the same message, ‘the bright clean future beyond the short term challenges’. The European offerings were not too far afield of the Japanese, their booths, as bright, yet somewhat less futuristic, gave a great sense of ‘it ain’t so bad’ attitude. A Stoic, ‘we will endure’ feeling which showcased their engineering marvels in a clean minimalist now-future.

De-sign of the times

The effect of the overall visual presentation by the North American car companies was very very different. Their booths were like fogs where even though they were brightly lit, made you feel like the weight of their woes were squarely set on your shoulders. In the case of Chrysler, it wasn’t even lit well. A black curtain back drop, a few plant and signs made it feel like a community cruise night. There was no bright future, no better tomorrow, no joi de vivre. It was as if so much as a handful of glitter might draw unwanted attention by the media. I can understand the point, no matter how misguided, of not wanting to seem like scarce money was being wasted, was translated into minimalist booths. But, the one place we expected to find a reachable American dream was devoid of any excitement.  Although smiles abound, and new shiny products were displayed and talked about with vigour, something behind the scenes made it all feel like hushed tones. Booths, when actually there, were flat and fairly sparse in their groupings. Duo or tri-tones were only used in so far as to portray company colours and green to show concern for the environment. Overhead dynamics and movement were ridged and didn’t help to draw the eye or body towards the parking lot style layout of their offerings. A bit more was given to new releases in the form of their own display backdrop, or turntable but nothing too gregarious. Standing in one of these booths left me feeling like I didn’t want to be part of their problems. It was like arriving late at a party where someone had just punched a hole in the wall.

The story of E2

What they all had in common was their focus on the economic crisis and the environment. Although different approaches, technologies and visual presentations, the message was the same. ‘There are tough times ahead but our products are better for the environment, better for the future, better for your children.’ As mentioned, the imports wrapped their message tightly into their whole brand image. Everything revolved around what they will do after the crisis abates and how they are going to help you bridge it. The domestic companies had islands of environmental consciousness surrounded by pickups, SUV’s and muscle cars, seemingly unwilling to take the whole future thing into the heart of their business model. You would think that after having seen what the Japanese accomplished in the 70’s, they would be quick to pick up on the cues of what everyone else is doing now. Again, the European approach to showcase new technology was to rest on the superiority of their engineering.

The different types of technology shown was interesting in that unlike the gas powered engine, several different methods of creating electricity for power are actually viable. There was even a system which captures breaking energy, stores it in batteries and uses it to power the electrical systems of the car leaving more engine power for driving. There were pure fuel cell hybrids which turned gasoline into electricity to run the motor. There were pure electric vehicles and electric gas hybrids which use batteries that are topped up by a small gas engine. Every company with a program showed off their technology. Interestingly Honda was the only one who showed it off in a true future concept car which took it to the next level. They explored the users relationship with the automobile and it’s changing economies and visually explored it.

Tragic Vaudeville.

If there is one thing to be learned from the biggest consumer consumption marketing machine, it is that a weak package, with poor experience design, no matter how great the offerings, will fail to inspire people to desire your products.  As with the interior design show, the auto show has numerous components that have to go together to create a compelling experience. There is of course the product and the technology as well as the promotional items. But there is also the lighting design, the texture, movement, walking patterns, points of interest, communal and private areas. All the things of good environmental design, great architecture and usable space. Each of which also have to combine to create an entertainment which draws you in, tells a story with you at the centre, gives you joy and won’t let you leave.

Every aspect needs to be designed. Be it by an industrial designer, environmental designer, graphic artist or architect all working together under one large experience design. The big picture needs to be drawn, planned and executed. Picasso only works because one vision brings it all together.

Comment » | Designs, Interface Design, Strategy

Designing a resume and cover letter.

January 9th, 2009 — 6:40pm

Remember way back when in your English class, your teacher gave you a simple yet effective outline for writing a one page report.  Intro, body, summary.  Using a story to impart information creates a form which makes it more memorable, more impactful and clear.  Story telling requires the ability to explain and persuade not only with logic but with emotion as well.

Now, you’re wiser, more educated perhaps, even a bit older, but you forgot hat simple outline when crafting your cover letter.  Take a look at the cover letter that got you the position you hold now, I’ll wait.  How does it measure up?  Does it give a nice little three or four point intro?  Do you expand and example with titbits of personal experience for each in the body paragraphs?  Do you tie it together in your summary? If not, you may want to spend a bit of time each month doing one for practice.

This will give you a couple of great benefits.  One, you will have an up to date cover letter, and you never know when you may need it.  Two, you get practice writing in a style you probably don’t get to use in your career.  Third, by putting down what you do, and refining it, you may actually find out what you would like to do in the future.  Which areas do you enjoy talking about because you really like them?  Which ones do you constantly want to omit but only put in hesitantly because you know they look good on paper?

But wait you say.  A computer running some form of word scanning, term searching engineered algorithm, or worse yet, a Human resources specialist, is going to be the one to look at it.  So?  What should that matter?  If you’re a designer, design your cover letter and resume the same way you would design a product or an interface.  You have the technical specifications, the marketing materials and key messages so make them engaging, memorable and fun.  The computer or scanning eyes will still pick out the key words.  In order to effectively communicate meaningful stories, you need to manage the prioritization and relationship of visual elements.  In this case the elements are paragraphs composed of words.  When it does get to the “man”, or “woman” as the case may be, it floats to the top of the pile, stands out and in of it’s self shows your attention to detail and design skills in everything you do.

But where does this leave your resume?  Again, design it.  Use kerning.  Use formatting.  Treat blocks of text as form and balance them on the page.  Here you have so much room to play.  Treat your resume as free form poetry and make their eyes dance across the page to your tune.  Again, you have the technical specifications and textural requirement in the form of sections.  You have the marketing and public relations in the form of text.  You have a blank page to design your resume.

What is the worst that can happen?  They don’t call you… Would you want to work as a designer in a company that didn’t understand your resume?  That overlooked your work of design because it didn’t fit into the little box they provided as a template?  Would you really be able to grow in an environment like that?  It may take you longer to get an interview, but when you do, you will already be the front runner and at a place you might actually enjoy working because everyone from HR to the person you would be reporting to understands the value of design as more than just making things look good.

Spend a bit of time practicing your core design competancies at more than just form development and you may find a new world opens up to you.  Hope this helps.

Comment » | Designs, Graphic Design, Interface Design, Strategy, Thinkings

Outside the box of creativity.

January 7th, 2009 — 5:49pm

Design expertise has little to do with that black box called creativity. Design is a discipline with a set of competencies that can be understood in objective terms and applied broadly across business functions.
In Leveraging Design’s Core Competencies (PDF), Chris Conley outlined the kinds of expertise that are at the core of design. It seems pretty clear that these core competencies are quite relevant to strategic work:

  1. The ability to understand the context or circumstances of a design problem and frame them in an insightful way
  2. The ability to work at a level of abstraction appropriate to the situation at hand
  3. The ability to model and visualize solutions even with imperfect information
  4. An approach to problem solving that involves the simultaneous creation and evaluation of multiple alternatives
  5. The ability to add or maintain value as pieces are integrated into a whole
  6. The ability to establish purposeful relationships among elements of a solution and between the solution and its context
  7. The ability to use form to embody ideas and to communicate their value

Although these core skills are intuitive and basic to any good designer, application of them to add value to a wide range of business initiatives before there was a particular product, service or communication to design requires a designer learned in business. Think how each of these could be applied to the beginning years of a start up, the the initial planning of a product line or to an organization’s annual strategy-setting process.
We as designers have the innate ability to leverage our skills and abilities and bring unique and powerful value to a company. Understanding the way in which the design process differs from traditional business process makes it possible to begin to transcend the barrier between designer and business person.

“Business” Approach “Design” Approach
Problem Solving Approach Definitive. Relies on equations for “proof”. Iterative. Relies on a “build to think” process dependent on trial and error.
Validation through What customers say: often a combination of qualitative (focus groups) and quantitative (surveys) research. What customers do: often direct observation and usability testing.
Informed by Market analysis and aggregate consumer behaviour. Direct consumer observation and abductive reasoning (”what might be”).
Completed Completion of strategy phase marks the start of product development phase. Never: continually evolving with customers.
Focused on An understanding of the results of customer activities. An understanding of customer activities.
Tools used to communicate strategic vision Spreadsheets and PowerPoint decks. Prototypes, films, and scenarios.
Described through Words (often open to interpretation). Pictorial representations and direct experiences with prototypes.
Team members Vertical expertise and individual responsibilities. “T-shaped” expertise: a principal vertical skill and a horizontal set of secondary skills. Collaborative (team) responsibilities.
Work patterns Permanent jobs, on-going tasks, and fixed hours. Temporary projects with associated tasks and flexible hours.
Reward structure Corporate recognition based on the bottom line. Peer recognition based on the quality of solutions.

From this chart we can see that design organizations vary significantly from traditional firms along five key dimensions: flow of work life, style of work, mode of thinking, source of status, and dominant attitude. Left unchecked, the stark contrast between traditional firms and design consultancies will impede any attempt by traditional firms to become more design-oriented.

Businesses tend to utilize and reward the use of two kinds of logic. The first, inductive, entails proving through observation that something actually works. The second, deductive, involves proving — through reasoning from principles — that something must be.
The challenge within these types of firms is always, “Can you prove that?” And to prove something in a reliable fashion means using rigorous inductive or deductive logic.
Designers also use and value both inductive and deductive reasoning within their tool kit. We induce patterns through the close study of users and deduce answers through the application of design theories. However, we also value highly a third type of logic: abductive reasoning. Abductive reasoning, as described by Darden professor Jeanne Liedtka, embraces the logic of what might be. Designers may not be able to prove that something “is” or “must be,” but they nevertheless reason that it “
may be.” This style of thinking is critical to the creative process and results in a much broader base of options available for examination.

How does this bring value to a business?

Pattern Recognition
Through the process of visual organization, designers manipulate these visual relationships to create meaning. This requires an intimate awareness of visual patterns and the ability to manipulate those patterns to tell a structured story. When faced with complex market information, pattern recognition is invaluable for separating the signal from the noise and uncovering insights.

Story Telling
Each product (via its interface design) needs to “tell” people what it offers them and why they should care. This requires the ability to explain and persuade not only with logic but with emotion as well. In other words, it requires story telling. When compared with the series of graphs and bullet points typically used to communicate a strategy, a story can be more impactful, memorable, and clear.

Visual Communication
In order to effectively communicate meaningful stories, designers need to manage the prioritization and relationship of visual elements. To quote Tom Chi,

“Designers can use our skills to powerfully communicate the data we’ve collected. We can represent dozens of viewpoints, influences, competitive factors and more in a single slide. We can get large collections of people on the same page with clear actionable goals in less time than any manager giving a speech. We also think about the form and scale that data is best consumed. Oftentimes, we are beset with either far too much data or far too little. They come in the form of gigantic spreadsheets or organizational meetings filled with platitudes but no content. As designers we know how to deliver data at a meaningful human scale.
Many people are visual learners, but much fewer are effective visual communicators. When these people see a diagram or visualization or competitive timeline that makes sense, the discussion quickly moves to the next level. Sadly, without some visual as a point of discussion, you’ll see these same people in endless meetings pouring through a 24-page document and leaving with less clarity than when they went in.”

Empathy
Designers spend much of their time thinking through problems from the “outside in”. This methodology focuses on the perspective of customers and end users when analyzing and crafting solutions. Applying this perspective to strategic work creates more genuine relevance. As an example, when the eBay design team crafted a visual representation of their registration redesign strategy, they used full sized images of what actual eBay customers see to outline their goals within the context of actual an user experience.

Communicate a Vision
Like a good interface design, design artifacts are able to quickly communicate: what is it and why should I care. Design redefines the challenges facing the
organization. Framing sets the agenda, outlines the boundaries and axes of interest, and moves design from executing strategy to shaping strategy. Disruptive innovation lives here. Design finds new opportunities by solving existing problems. Design process generates alternatives within a problem space. Design also narrows down those options to a specific solution. Design makes things work better. This is the classic practice of design - but it’s still commonly limited to incremental improvements through iteration over existing solutions. Design is the gateway to be hip and cool. Design is stylish, but too often is perceived and practiced as a cosmetic afterthought. Design value isn’t recognized. This attitude fosters design by default - however things come out is fine, because there are more important issues to deal with.

Comment » | Interface Design, Strategy, Thinkings

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